Many of the items we pack at Mamhilad are labelled for dispatch to people who have particular needs. So, when our Zambian colleagues requested a sewing machine for a blind lady called Winifreda, who lived in Pemba, we duly loaded a treadle machine labelled ‘Winifreda. Blind lady Pemba.’
You can imagine our delight when last week we received a photograph of Winifreda using her ‘new’ machine. We were also pleased to see the label we had attached to her machine when we were loading the container in Mamhilad. It was a case of job well done!
However, the real satisfaction came because one loyal supporter enabled this individual request to be met. This typifies the personal touch which is part of our HHI remit. Thank you.